Starting a new school?
Here’s all the information you’ll need to make shopping for Back to School a breeze!
Explore this page to book an in-store appointment, shop online, grab some great deals, and much more.
Starting a new school?
Here’s all the information you’ll ned to make shopping for Back to School a breeze!
Explore this page for top tips, online shopping, great deals and much more.
Back to School deadline: Place your order by 14th August to receive ‘in-stock’ items before term starts.
Ready to get started?
Get your uniform journey started today, click below to create an account or login to your existing account.
Top tips for new starters
Starting a brand new school is an exciting experience and we know that trying on a new uniform is the start of this journey.
A big part of what we do is making sure the experience is as special as it should be.
Here are some of our top tips for making the most of getting a brand-new uniform…
Size guides
Our size guides are the perfect tool for getting the right fit for your new starter online, ready for beginning their new school in September.
Need a helping hand?
How do I change my password?
Go to the My Account page and click the "Change Password" link. Type in your current password, enter a new password and confirm the new password, then click the "Save" button.
How do I change my email address?
Go to the My Account page and click the "Edit" link. Select "Change Email", type in the new Email Address and your current password, then click the "Save" button.
Can my account have multiple children?
Yes - if you did not add more than one student when creating your account, you can do so on the "Managing Students" page via the "My Account" page. There is a limit of 10 students per account.
One of my students has finished school. How do I remove a student from my account?
You can remove students from your account on the "Managing Students" page via the "My Account" page. Find the student you want to be removed from your account and move them over to the "Graduated Students" section.
Can I change the school my student is assigned to?
Yes - you can edit the school a student is assigned to on the "Managing Students" page via the "My Account" page. Find the student you would like to edit and click the pencil icon.
Can I order for more than one student in the same purchase?
Yes - you can order for as many students as you like within the same purchase.
My students go to different schools. Can I purchase from both schools in the same order?
You can order for students from different schools at the same time. The only difference is the order will no longer be able to be Delivered to School.
If the account is set up in my student's name, will my credit/debit card still be processed?
Yes, the name on the account does not need to match the name of the person making the payment.
Can you tell me which items are compulsory for my school?
On the School Store, you can see which items are compulsory, all other products are optional.
Do you accept American Express/Amex?
No, we do not accept American Express.
Do you offer offer NHS / Blue light card discount?
No unfortunately we do not offer NHS / Blue light card discount.
How much does delivery cost?
Home delivery costs £4.50 for orders under £70.00.
Home delivery is free of charge if your order is over £70.00.
If your school offers a weekly delivery, this will also be free of charge.
When will my delivery arrive?
In-stock Items
All in-stock items will be delivered in 5 working days
Pre Order items
Please note: If a pre-order item has been placed along with in-stock items, we will hold your full order until we can despatch in one go. Should your pre-order items exceed 2 weeks to arrive into stock we will despatch your in-stock items and any pre-order items will follow as soon as they become available.
Does my delivery to home need to be signed for?
Yes, however, we are able to leave the parcel with a neighbour or in a safe place.
When I select 'Deliver to School', where do I collect my order?
Deliveries are usually made to the school's main office, your parcel will be labelled with your student's name. For more information please contact your Schools main reception.
Can I have my order delivered to an alternate address?
At the point of order, you can select from your list of delivery addresses, or you can enter a new address. However, once your order has been placed we’re unable to amend the address details.
Am I able to book a specific delivery time/date?
No, we use a courier company for our deliveries, therefore, we’re unable to specify an exact date or time. Deliveries can be between 8:30 am - 5:30 pm, Monday to Friday.
Can I come and collect the order from you?
No, we do not have the facilities for collections.
Sizing
We recommend checking your child’s measurements before buying, using our top tips to ensure the best fit. To get the most accurate measurements, where possible measure over the undergarments most likely to be worn, rather than over outer clothing.
Please Note: All of the sizes of our garments are given in inches.
- Height – This is best done barefoot, with feet together flat on the ground and back against a wall; measure from the top of the head to the ground.
- Neck – Place the tape measure where the shirt collar would normally sit around the base of the neck. Leaving a little extra room is very important so that the collar is comfortable, so make sure not to pull too tightly.
- Chest – Take the tape measure through the underarms, around the fullest part of the chest.
- Waist – Measure the natural waistline, not pulling too tightly to ensure comfort.
- Hips – Standing straight with the heels together, take the tape measure around the fullest part of the bottom.
- Inside leg – This time shoes on; measure from the inside leg to where the trouser is normally worn on the shoe. If you’re unsure, trousers should sit approximately 5cm from the ground.
If the garments do not fit, can I exchange them?
No, we offer a 30 day Returns Policy on all goods. Items which are not in their original packaging or have any tags removed will not be eligible for a refund. We do not offer an exchange service and all returned items will be refunded via the original payment method.
How do I return an item?
Please post any returns via a post office using the pre-paid label enclosed in your package along with the returns form. The Post Office will provide you with a receipt and a tracking number, which will enable you to trace the parcel. Please keep hold of this receipt until your return has been completed and your refund has been received.
Do I have to pay for returns?
No, all of our returns are free of charge.
How long does the returns process take?
Please allow 10 working days for the parcel to arrive and for the refund to be processed.
Can the school return the items for me?
No, it’s the parent's/guardian's responsibility to return the items.
What should I send the items back in?
Please use the same packaging you received the items in, however please ensure the pre-paid sticker covers your address label to avoid the parcel being returned back to you.
If I’ve been given a voucher by my School, how do I use it?
You can use your School voucher by calling our Customer Service team on 01928 752 610 option 1. A member of our team will then place your order using your voucher as payment.
Can I use my School voucher on your website?
No, you can only use a School voucher by placing a phone order. We are however working on a web solution so it will be something you can do in the future.
How long do I have to use my voucher?
Your School will have given you a date of when it needs to be used by. After this date it will expire therefore, please make sure you use it in the period given.
What if my order value is greater than my voucher?
You can pay the difference using a credit or debit card.
If I return my items after using a voucher payment, how do I place a new order?
Once you receive the return confirmation email, please call our Customer Service team to place your new order using the voucher return code.
How long will it take to receive my return confirmation email?
Please allow 2 working days for the parcel to reach us and a further 14 working days (depending on the time of year) to process your return and voucher refund.
Offers & competitions
Up to 30% off accessories
No discount code required. Offer ends 30/09/23
20% off essentials
No discount code required. Offer ends 30/09/23
£50 voucher competition
-
To qualify to win a £50 voucher you must be signed up to marketing emails from SWI Schoolwear and shopped either online or in-store between 01 May 2023 and 31 July 2023.
-
Sign ups to SWI Schoolwear marketing can be captured when creating an account or by filling in the online form.
-
Email addresses signed up to marketing before the campaign is live will still qualify providing they shopped in May, June or July
-
All order IDs that meet the entry criteria will be entered into the draw and 25 orders will be picked at random.
-
There are a total of 25 prizes only.
-
The winners will be drawn at random by 20th August 2023.
-
Customers can be entered into the prize draw multiple times however can only qualify to win one £50 voucher.
-
The voucher will be valid from the day you receive it to 31 12 2023.
-
The voucher will be sent to you via email and will be a unique code that can only be used once. When using the voucher if your order is less than £50 and you select home delivery you’ll still be charged the postage fee.
-
Winners will be contacted by email directly from the customer service team from customerservice@swi.co.uk on the week commencing 18th September 2023 and will have 7 days of receipt of the email to claim their prize.
Account management
How do I change my password?
Go to the My Account page and click the "Change Password" link. Type in your current password, enter a new password and confirm the new password, then click the "Save" button.
How do I change my email address?
Go to the My Account page and click the "Edit" link. Select "Change Email", type in the new Email Address and your current password, then click the "Save" button.
Can my account have multiple children?
Yes - if you did not add more than one student when creating your account, you can do so on the "Managing Students" page via the "My Account" page. There is a limit of 10 students per account.
One of my students has finished school. How do I remove a student from my account?
You can remove students from your account on the "Managing Students" page via the "My Account" page. Find the student you want to be removed from your account and move them over to the "Graduated Students" section.
Can I change the school my student is assigned to?
Yes - you can edit the school a student is assigned to on the "Managing Students" page via the "My Account" page. Find the student you would like to edit and click the pencil icon.
Can I order for more than one student in the same purchase?
Yes - you can order for as many students as you like within the same purchase.
My students go to different schools. Can I purchase from both schools in the same order?
You can order for students from different schools at the same time. The only difference is the order will no longer be able to be Delivered to School.
If the account is set up in my student's name, will my credit/debit card still be processed?
Yes, the name on the account does not need to match the name of the person making the payment.
Placing orders
Can you tell me which items are compulsory for my school?
On the School Store, you can see which items are compulsory, all other products are optional.
Do you accept American Express/Amex?
No, we do not accept American Express.
Do you offer NHS / Blue light card discount?
No unfortunately we do not offer NHS / Blue light card discount.
Sizing
We recommend checking your child’s measurements before buying, using our top tips to ensure the best fit. To get the most accurate measurements, where possible measure over the undergarments most likely to be worn, rather than over outer clothing.
Please Note: All of the sizes of our garments are given in inches.
- Height – This is best done barefoot, with feet together flat on the ground and back against a wall; measure from the top of the head to the ground.
- Neck – Place the tape measure where the shirt collar would normally sit around the base of the neck. Leaving a little extra room is very important so that the collar is comfortable, so make sure not to pull too tightly.
- Chest – Take the tape measure through the underarms, around the fullest part of the chest.
- Waist – Measure the natural waistline, not pulling too tightly to ensure comfort.
- Hips – Standing straight with the heels together, take the tape measure around the fullest part of the bottom.
- Inside leg – This time shoes on; measure from the inside leg to where the trouser is normally worn on the shoe. If you’re unsure, trousers should sit approximately 5cm from the ground.
Delivery
How much does delivery cost?
Home delivery costs £4.50 for orders under £70.00.
Home delivery is free of charge if your order is over £70.00.
If your school offers a weekly delivery, this will also be free of charge.
When will my delivery arrive?
In-stock Items
All in-stock items will be delivered in 5 working days
Pre Order items
Please note: If a pre-order item has been placed along with in-stock items, we will hold your full order until we can despatch in one go. Should your pre-order items exceed 2 weeks to arrive into stock we will despatch your in-stock items and any pre-order items will follow as soon as they become available.
Does my delivery to home need to be signed for?
Yes, however, we are able to leave the parcel with a neighbour or in a safe place.
When I select 'Deliver to School', where do I collect my order?
Deliveries are usually made to the school's main office, your parcel will be labelled with your student's name. For more information please contact your Schools main reception.
Can I have my order delivered to an alternate address?
At the point of order, you can select from your list of delivery addresses, or you can enter a new address. However, once your order has been placed we’re unable to amend the address details.
Am I able to book a specific delivery time/date?
No, we use a courier company for our deliveries, therefore, we’re unable to specify an exact date or time. Deliveries can be between 8:30 am - 5:30 pm, Monday to Friday.
Can I come and collect the order from you?
No, we do not have the facilities for collections.
Returns
If the garments do not fit, can I exchange them?
No, we offer a 30 day Returns Policy on all goods. Items which are not in their original packaging or have any tags removed will not be eligible for a refund. We do not offer an exchange service and all returned items will be refunded via the original payment method.
How do I return an item?
Please post any returns via a post office using the pre-paid label enclosed in your package along with the returns form. The Post Office will provide you with a receipt and a tracking number, which will enable you to trace the parcel. Please keep hold of this receipt until your return has been completed and your refund has been received.
Do I have to pay for returns?
No, all of our returns are free of charge.
How long does the returns process take?
Please allow 10 working days for the parcel to arrive and for the refund to be processed.
Can the school return the items for me?
No, it’s the parent's/guardian's responsibility to return the items.
What should I send the items back in?
Please use the same packaging you received the items in, however, please ensure the pre-paid sticker covers your address label to avoid the parcel being returned back to you.
School vouchers
If I’ve been given a voucher by my School, how do I use it?
You can use your School voucher by calling our Customer Service team on 01928 752 610 option 1. A member of our team will then place your order using your voucher as payment.
Can I use my School voucher on your website?
No, you can only use a School voucher by placing a phone order. We are however working on a web solution so it will be something you can do in the future.
How long do I have to use my voucher?
Your School will have given you a date of when it needs to be used by. After this date it will expire therefore, please make sure you use it in the period given.
What if my order value is greater than my voucher?
You can pay the difference using a credit or debit card.
If I return my items after using a voucher payment, how do I place a new order?
Once you receive the return confirmation email, please call our Customer Service team to place your new order using the voucher return code.
How long will it take to receive my return confirmation email?
Please allow 2 working days for the parcel to reach us and a further 14 working days (depending on the time of year) to process your return and voucher refund.
Offers & competitions
Up to 30% off accessories
No discount code required. Offer ends 30/09/23
20% off essentials
No discount code required. Offer ends 30/09/23
£50 voucher competition
-
To qualify to win a £50 voucher you must be signed up to marketing emails from SWI Schoolwear and shopped either online or in-store between 01 May 2023 and 31 July 2023.
-
Sign ups to SWI Schoolwear marketing can be captured when creating an account or by filling in the online form.
-
Email addresses signed up to marketing before the campaign is live will still qualify providing they shopped in May, June or July
-
All order IDs that meet the entry criteria will be entered into the draw and 25 orders will be picked at random.
-
There are a total of 25 prizes only.
-
The winners will be drawn at random by 20th August 2023.
-
Customers can be entered into the prize draw multiple times however can only qualify to win one £50 voucher.
-
The voucher will be valid from the day you receive it to 31 12 2023.
-
The voucher will be sent to you via email and will be a unique code that can only be used once. When using the voucher if your order is less than £50 and you select home delivery you’ll still be charged the postage fee.
-
Winners will be contacted by email directly from the customer service team from customerservice@swi.co.uk on the week commencing 18th September 2023 and will have 7 days of receipt of the email to claim their prize.
