Frequently Asked Questions
How do I change my password?
Go to the My Account page and click the "Change Password" link. Type in your current password, enter a new password and confirm the new password, then click the "Save" button.
How do I change my email address?
Go to the My Account page and click the "Edit" link. Select "Change Email", type in the new Email Address and your current password, then click the "Save" button.
Can my account have multiple children?
Yes - if you did not add more than one student when creating your account, you can do so on the "Managing Students" page via the "My Account" page. There is a limit of 10 students per account.
One of my students has finished school. How do I remove a student from my account?
You can remove students from your account on the "Managing Students" page via the "My Account" page. Find the student you want to be removed from your account and move them over to the "Graduated Students" section.
Can I change the school my student is assigned to?
Yes - you can edit the school a student is assigned to on the "Managing Students" page via the "My Account" page. Find the student you would like to edit and click the pencil icon.
Can I order for more than one student in the same purchase?
Yes - you can order for as many students as you like within the same purchase.
My students go to different schools. Can I purchase from both schools in the same order?
You can order for students from different schools at the same time. The only difference is the order will no longer be able to be Delivered to School.
If the account is set up in my student's name, will my credit/debit card still be processed?
Yes, the name on the account does not need to match the name of the person making the payment.
Can you tell me which items are compulsory for my school?
On the School Store, you can see which items are compulsory, all other products are optional.
Do you accept American Express/Amex?
No, we do not accept American Express.
How much does delivery cost?
Home delivery costs £4.50 for orders under £70.00.
Home delivery is free of charge if your order is over £70.00.
If your school offers a weekly delivery, this will also be free of charge.
When will my delivery arrive?
Should all items on your order be in stock delivery can take up to 7 working days. If your order has any pre order items it can take between 3-4 weeks for your order to be delivered in full.
Pre Order items
Pre ordered items are estimated to arrive into the warehouse within 3-4 weeks. We will then dispatch your item(s) and a confirmation email will be sent informing you of your tracking details.
Please note : If a pre order item has been placed on order along with items in stock, all items on order will not be dispatched until the pre order item becomes available.
Does my delivery to home need to be signed for?
Yes, however, we are able to leave the parcel with a neighbour or in a safe place.
When I select deliver to school, where do I collect my order?
Deliveries are usually made to the school's main office, your parcel will be labelled with your student's name. For more information please contact your Schools main reception.
Can I have my order delivered to an alternate address?
At the point of order, you can select from your list of delivery addresses, or you can enter a new address. However, once your order has been placed we’re unable to amend the address details.
Am I able to book a specific delivery time/date?
No, we use a courier company for our deliveries, therefore, we’re unable to specify an exact date or time. Deliveries can be between 8:30 am - 5:30 pm, Monday to Friday.
Can I come and collect the order from you?
No, we do not have the facilities for collections.
If the garments do not fit, can I exchange them?
No, we offer a 30 day Returns Policy on all goods. Items which are not in their original packaging or have any tags removed will not be eligible for a refund. We do not offer an exchange service and all returned items will be refunded via the original payment method.
How do I return an item?
Please post any returns via a post office using the pre-paid label enclosed in your package along with the returns form. The Post Office will provide you with a receipt and a tracking number, which will enable you to trace the parcel. Please keep hold of this receipt until your return has been completed and your refund has been received.
Do I have to pay for returns?
No, all of our returns are free of charge.
How long does the return process take?
Please allow 10 working days for the parcel to arrive and the refund to be processed.
Can the school return the items for me?
No, it’s the parents/guardians responsibility to return the items.
What should I send the items back in?
Please use the same packaging you received the items in, however please ensure the pre-paid sticker covers your address label to avoid the parcel being returned back to you.
We recommend checking your child’s measurements before buying, using our top tips to ensure the best fit. To get the most accurate measurements, where possible measure over the undergarments most likely to be worn, rather than over outer clothing.
Please Note: All of the sizes of our garments are given in inches.
- Height – This is best done barefoot, with feet together flat on the ground and back against a wall; measure from the top of the head to the ground.
- Neck – Place the tape measure where the shirt collar would normally sit around the base of the neck. Leaving a little extra room is very important so that the collar is comfortable, so make sure not to pull too tightly.
- Chest – Take the tape measure through the underarms, around the fullest part of the chest.
- Waist – Measure the natural waistline, not pulling too tightly to ensure comfort.
- Hips – Standing straight with the heels together, take the tape measure around the fullest part of the bottom.
- Inside leg – This time shoes on; measure from the inside leg to where the trouser is normally worn on the shoe. If you’re unsure, trousers should sit approximately 5cm from the ground.