Free returns
Extended returns until
11th September 2026
No need for
a printer
Drop off at any
Evri ParcelShop
Refund within
14 working days
How to return an online order for a full refund?
-
Fill out your returns form
Complete the returns form included in your parcel. Make sure to fill in all necessary information accurately. This form includes a link to the Evri returns portal, where you can create your free returns label, this can be printed at home or at a local Evri ParcelShop.
Lost your returns form? Please contact Customer Service
-
Repack your items
Repack the items securely in their original packaging, ensuring they are in their original condition with all tags attached. Place the completed returns form inside the parcel.
-
Drop off at your local Evri ParcelShop
Drop off your parcel at your local Evri ParcelShop. Once we receive your parcel, you will receive a confirmation email. You should then receive your refund within 14 days (depending on the time of year). Please note for all returns, obtain a receipt of posting as returns remain your responsibility until they reach us.
FAQs
We do not offer an exchange service for orders being returned by post. All returned items will be refunded via the original payment method and you will need to place a new order.
Yes, you can return any order placed on or after the 4th of May 2026, up until the 11th of September 2026, which can be returned for a full refund. Items which are not in their original packaging or have any tags removed will not be eligible for a refund. Please include your returns form in your parcel. This form includes a link to the Evri returns portal. Follow the link to create a free tracked returns label. This can be printed at home or at a local Evri ParcelShop.
Please include your returns form in your parcel. This form includes a link to the Evri returns portal, where you can create your free returns label, this can be printed at home or at a local Evri ParcelShop. Once we have processed your return, you will receive a confirmation email.
No problem, if you’ve misplaced the returns form included with your parcel, please contact our Customer Service team and we’ll be happy to help.
Email: customerservice@swi.co.uk
Phone: 01928 752 610
We’re currently switching our delivery partner from Royal Mail to Evri. During this transition, some orders are still sent with Royal Mail and will include a Royal Mail returns link. If your order was delivered by Royal Mail, please use the returns link and follow the instructions on your returns form.
No, it’s the parents/guardian's responsibility to return the items.
Please allow 2 working days for the parcel to reach us and a further 14 working days (depending on the time of year) to process your return and refund.
Please use the same packaging you received the items in. If this isn’t possible, please ensure the items are packaged in a secure bag and the pre-paid sticker covers your address label to avoid the parcel being returned back to you.
Please note for all returns, obtain a receipt of posting as returns remain your responsibility until they reach us.